ABOUT US


Hefei Youtuo Trading Co., Ltd.

 specializing in women's apparel. We provide high-quality, stylish, and comfortable fashion products to customers worldwide, especially in Europe and North America. With a strong focus on product quality, fashionable designs, and customer satisfaction, our products are highly appreciated by customers and enjoy a high repeat purchase rate.

Business Scope: Global e-commerce sales of women's fashion apparel.

Address:
Room 605, Building 12, Xihuan Business Center, No.665 Huangshan Road, Nanqi Subdistrict, Shushan District, Hefei City, Anhui Province, P.R.China

Shipping & Delivery Policy

  • 1.Processing Time

    All products undergo quality inspection before shipment. Processing typically takes around 3 days. Orders placed near weekends may experience slight delays.

  • 2.Delivery Time

    1. About 90% of packages are delivered within 15 days after shipment.
      International logistics may be affected by factors such as flights, customs inspections, weather, or unforeseen global events. Tracking updates may not always be timely.

  • 3.Delay Policy (Important)

    1. If your package is delayed, please do not file complaints. We offer the following solutions:
    2. If not delivered within 30 days:
    • Option 1: Free reshipment (with a complimentary gift)
    • Option 2: Full refund + $20 coupon

About our purchase

Customer Support

If you encounter any issues, please contact us first. We are committed to resolving every problem. With 5 years of cross-border experience, we ensure that no customer suffers a loss.
However, if a complaint or dispute is filed without communication, we reserve the right to refuse future service.

Thank you for your understanding and support.

What should you do if you find a product quality issue?

Please communicate with us within one week of receiving the goods. We will handle it for you, including resending the package or issuing a refund. Since our products (clothing and bags) are daily consumables, if more than one week has passed, we will assume that there is no quality issue with the product, and we will not be responsible for any damage caused by use.

Refund policy

If you haven’t received the package after 30 days, or if the package is damaged, you may apply for a full refund.

Shipping Details

Each order will be shipped out within 24-72 hours. Generally you will receive your goods within 20 days.

And you will get our tracking info after we ship out . if you have any problem please message our customer service with：+852 9437 4305

How can I pay for my order?

We accept all major credit cards, as well as PayPal.

My package says delivered, but I didn’t receive it.

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or shipping carrier for more information in the meantime! If you do not receive your order in a couple of days, please contact our Customer Support team within 14 days of the last tracking update, with your order number and tracking information.

Can I get a refund if the price has changed?

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience and appreciate your understanding!

What should I do if the product I received is damaged during shipping, defective, or not what I ordered?

Please follow these steps:


Keep evidence - Save all packaging materials and take clear photos/videos of the issue.

Document details - Record the unboxing process if possible.

Contact us - Reach out to our customer service with:‪+852 9437 4305
1. Your order number
2. Photos/videos of the problem
3. Description of the issue

We'll investigate and resolve your case as quickly as possible.

Does the price include tax?

The price already includes tax. You can proceed with payment directly.